FAQ

  • How can I edit(cancel) an order?

    You can´t cancel or modify the filled order.
    You can cancel or modify the unfilled order from the order book.

  • How do I submit an inquiry?

    Please submit an inquiry via [1:1 Inquiry].
    Please be aware that it may take some time for us to handle the submitted inquiry.

  • Is coinUtop safe to use?

    coinUtop set up multiple security systems to secure your assets.

  • Is coinUtop a secure exchange platform?

    Yes, coinUtop is a global exchange platform.
    However, to comply with the regulations of Anti-Money Laundering(AML), we may restrict our services in certain countries.

  • The submitted documents are not approved.

    There are certain cases that may delay the approval:

    - The submitted documents do not fully include all the information.
    - The requested date hasn´t arrived yet.

    ※ When the submitted documents don´t fulfill the purpose, the case may get delayed or rejected.  

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